Refund policy

Returns & Refunds ♡

We want you to love your Bossy Kitty goodies. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

♡ Eligibility

To be eligible for a return, your item must be:

♡ Unused and in its original condition
♡ In the original packaging with tags attached
♡ Accompanied by proof of purchase

To start a return, please contact our team. Returns sent without prior approval will not be accepted.

♡ Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can make it right.

♡ Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

♡ Pet food, treats, supplements, flowers, and plants
♡ Personal care and grooming products
♡ Custom or personalised items
♡ Hazardous materials, flammable liquids, or gases
♡ Gift cards
♡ Sale and clearance items

If you're unsure whether your item is eligible for return, please contact us before purchasing.

♡ Exchanges

The quickest way to receive a different item is to return your original purchase and place a new order once your return has been approved.

♡ Refunds

Once your return is received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the transaction.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us.

Questions? We're always happy to help ♡